Know Your Consumer Rights When Shopping Online

It used to be so much easier when we all did any sort of shopping on the High Street. We made a trip to our local town, we tried things on before we bought them, and if there was any issue, we had a receipt and we physically took them back. As Teresa May, or Orlaf the Meerkat might say, it was ‘Simples’.

But now many of us do the majority of our shopping online. We can’t try before we buy, or even actually see and handle the goods to make a judgement about fit, quality or appearance. This means we sometimes receive things that are not quite as we expected them, reviews on fashion sites can often attest to this, with comments about the colour being different than expected, or the fabric being stiffer, or more see thru than the online picture suggests. So what if you do receive something that you don’t want to keep.

The good news is that your consumer rights are the same whether you buy from a store or online. Once you have received an item , you have 14 days initially to let the company know you are sending it back, for whatever reason. You may need to request a returns label, or there may have been one sent with the packaging. If you have any queries, like maybe your items haven’t been sent in full, or something is damaged in transit, you could email the company, or, if you prefer to speak to someone in person, you could probably find the number on the website, or,if it is not there or well hidden, you could find it through Contact Numbers, who have everything from ASOS Customer Service  to the notoriously hard to find Amazon and Sky.

When you are returning an item, either by Royal Mail or Courier, you need to get a proof of postage to show that you returned it in good faith, this will often have a number on it that you can then use as a reference if your item is lost on its return. From contacting the company, you have a further 14 days to actually send it back.

You should then receive your refund within 14 days of the item going back to the supplier. Martin Lewis, of Money Saving Expert also clarifies the situation when it comes to post and packaging refunds, saying:

Your refund must include the least expensive delivery option but if you chose a more expensive delivery you’ll need to cover the difference. Be sure to specifically ask for delivery to be included as some stores don’t add it automatically.

Make sure any returns are securely packaged up, preferably in the original packaging if at all possible, and make sure you fill in any returns documents and place these in the package too.

Buying online does not mean that you forfeit any of your original consumer rights, you just need to make sure you know what they are.

The Perfect Transitional Skirt From Fashion World

Transitional pieces may be the most hardworking items that you have in your wardrobe. These are the pieces that you can wear in all weather’s and all seasons, just be changing the way you style them. One perfect transitional piece is the Tiered Maxi skirt from Fashion World which is currently my favourite piece in my wardrobe. If I could, I think I would actually live in it, is is so pretty and stylish and just so easy to wear.

TIERED MAXI SKIRT WITH LADDER LACE TRIM £12.25 Click to visit Fashion World

This is a skirt that has been so easy to wear during the cold weather, I’ve simply styled it with another ever present this Winter, a polo neck jumper. But I love how Fashion World styled this to make it perfect for Spring and Summer, by adding a camisole, flip flops and a denim jacket, and I will definitely be stealing this look myself when the nice weather returns.

The skirt has a tiered boho style effect, and has an elasticated waistband with a drawcord which means you can slightly adjust the size. The tiers are separated by a pretty black lace ladder detail which breaks up the ditsy floral pattern that is made up of delicate white flowers.

The fabric is viscose, giving the skirt a sort of cheesecloth feel which you may associate with summer, but with the addition of tights and boots this definitely has a more Winter seasonal feel.

The length of the skirt is 37 inches (94 cm) which you can see is just above ankle length on me (I’m 5ft 7) and I would say that the fit is true to size (I’m wearing a size 16). This design comes in a wide range of sizes – going from size 10 to size 32, and in the current sale it costs just £12.25, which is a total bargain for a piece that you will be able to wear in so many ways and for all seasons.

Do you have a transitional piece that you love in your current wardrobe?



Homeward Hound – Dog owners and their cars

When it comes to animals, the UK is definitely a nation of dog lovers. For many people who have a four legged friend, a dog is not just a pet, it is a member of the family, and this often means it is someone to be involved in all aspects of family life, from visiting friends and family, enjoying days out, and going on holiday.

All Car Leasing have recently been looking into our habits when it comes to our pets, and our cars. The results are illuminating in that they show how our attitudes change according to the breed, and therefore the size of the dog. There are always going to be occasions when your dog has to be in your car – a trip to the vets for instance being the obvious one, and yet a surprisingly high 21% do not allow their dogs in their car, citing the smell and dog hair as the main reasons why.

But what of those that do allow their dogs into their cars? It seems that many drivers are allowing their dogs unlimited amounts of freedom in the car, allowing them to travel unrestrained (the All Car Leasing figures suggest it is as high as 1 in 3 who have done this). This could cause an accident as dogs kept in the back try to get to the driver, and so motorists risk gaining points on their license and a hefty fine too, they also risk their car only being fit for the junkyard.  Smaller breeds of dogs are most likely to be the ones that actually travel on the front seat (on a lap maybe) or in the foot well, with medium breeds spending more time on the back seat, and larger breeds are more likely to be kept in the boot, with owners actually opting for a hatchback or estate model to make this easier.

Travelling with your dog isn’t a problem, but if you leave your dog unrestrained and not secured it could be, not just for the driver who now has an added distraction, but also for the dog if you are unlucky enough to have an accident. If your dog really is ‘man’s best friend’, then don’t you have a responsibility to look after them when you are travelling?

Homeward Hound - Dog Owners And Their Cars

Homeward Hound by All Car Leasing