Online banking is one of the many conveniences that the digital age has brought with it. It enables you to view your balances, make transfers and pay bills, all from your mobile phone or tablet. Whilst there’s no doubt that mobile banking is incredibly convenient, there is a personal touch that’s missing when you log into your account online, especially compared to visiting your local branch. Whilst a lot of banks now offer live chat for their customers, many people find this to be a very impersonal way of having their questions answered, after all, it is still faceless and anonymous, and so,  as a result, banks are now looking…