Strategies for Buying Online With Good Customer Satisfication

The benefits of online shopping are nothing to brush under the rug, but making purchases electronically can carry risks and can be a very different experience to shopping your High Street. However, you should be able to great deals, stay safe, and be satisfied with your all around experience.

Expect the best from the product and service

First of all, you should expect the same level of product and service when buying online as you when you buy from a store. The good news these days is that many companies are measuring their business in levels of customer success. Companies like User IQ explain this in terms of desired outcomes for business, with the ‘Desired outcomes representing what customers seek to do with your product combined with an adequate user experience.’ Many online businesses even us business software in order to measure this customer success, which could also be called customer satisfaction.

In short, you should be happy, not just with the product, but also with the ease of using the website, the delivery time, the way it was packaged, the courier used. Your whole shopping experience from start to finish.

Keep on Top of Security

 As Mike Homnick of PCWorld points out, basic techniques such as keeping your browser updated and installing a top-notch malware protection application can reduce the odds that a cybercriminal is successful with an attack. Additionally, check that you see a padlock icon in the url bar as you shop or make your payment to vendors through third-party sites, such as Paypal. This icon, along with https:// rather than http:// preceding the website address, indicates that the website is secured with Secure Sockets Layer (SSL) encryption. Online payment services also can provide more protection in that they often allow you to transfer funds without giving the retailer your credit or debit card information, all while protecting you with unauthorised transaction coverage and monitoring for suspicious activity. Using only secured network connections and sticking to only well-recognised retailer applications are additional tips. Finally, find and verify the phone number and physical address information for the company you’re considering buying from, as the National Cyber Security Alliance recommends. Legitimate businesses readily supply this data to prove they’re valid enterprises, as well as to facilitate good customer service.

Internet Security

Insist on the Minimum

 Many great retailers ask you for a little more information, such as your email address, for niche marketing or customer service purposes. Some pieces of data, however, such as your Social Security Number, specific date of birth or driver’s license number, have no marketing or delivery value for a legitimate seller. If you can’t place your order by providing your name, address and credit card/third party payment option, be suspicious. The fewer fields you have to fill out, the better.

Be Willing to Compare and Research

 The online market is incredibly competitive. If you buy from the first retailer you see, you might miss finding a better price from another seller, especially when you take into account that some websites offer incentives like cash back. Take the time to shop around, and don’t forget about options like coupons, which can reduce your bill even if your primary seller isn’t offering a deal. As you compare vendors, read as many reviews as you can, not only about the product you’re interested in, but about the sellers themselves. Aim to use only retailers that have satisfaction rates of 99 or 100 percent during the process, and check the company’s rating with the Better Business Bureau (BBB) to be absolutely sure the good reputation you’re seeing is valid.

Keep Documentation

Documentation such as confirmation emails or transaction numbers can assist with refunds, exchanges or other problems. Terms and conditions, price pages and product descriptions also fall into this category.

Assume a Return

Although you hopefully won’t need to return what you order, never buy anything online unless you’re aware of the seller’s return/refund policy. Many vendors won’t take back products without receipts, return numbers or original packaging.

Conclusion

 Online shopping can be a convenient way to get what you want or need, provided you take steps to protect yourself. Simple strategies greatly reduce the chances you’ll have a bad experience and of your marking your experience a customer success.

Internet-security--1024x768

 

Engagement Cam – Capturing That Special Moment Forever

Once upon a time, the only way to share a moment was to try to tell someone about it, to carefully preserve all those special details in your mind in order to share it with loved ones, friends and later generations. But we now live in times when not only do we want to share with our nearest and dearest, but we also love to share the details of our lives on our social media, on Facebook, Instagram and Twitter. And when those details happen to also be the most incredible moments of our lives, we want to share them even more.

Celebrities and every day folk alike share images of their weddings, their children and the events that make life so special. Birth announcements come with specially staged images (I’m thinking of you Beyonce), whilst gender reveal videos featuring balloons filled with coloured paper warm the heart. And now, a new technology, Engagement Cam, will help you share that special moment of ‘Will you marry me?’

Engagement Cam is a brilliant innovation, a tiny camera concealed in a wedding ring box, that captures the moment of proposal for posterity. It records the proposal and the instant reactions so that you can share these with your loved ones, and, maybe one day, your own children. And of course, you can also share the moment on your social media if you so wish.

The engagement cam’s hidden camera can record up to 15 minutes of footage at just the touch of a button – it is non intrusive and will not spoil the romance of the proposal, it will merely capture it. It has an inbuilt microphone to pick up the responses, and you do not have to worry about the battery running out – fully charged it will last for one hour.  You can then download the footage to your computer, either to view and save, or to share.

If you want to buy the camera, the current cost is £400, but you can rent the Engagement Cam for two weeks for £200. Two weeks will give you time to plan your proposal, and to choose a different day if something does come up to put it off for a day or two. There is an option to rent for longer if required, and the postage to return the camera and editing of your footage is free.

Your wedding proposal is one of the most glorious, romantic moments in your life, one that you want to preserve and cherish forever. Engagement Cam allows you to do just that, true romance in a small package.

The Benefits Of A Website For Your Small Business

So you have started up your own small business, and things are going well. You have established your niche, are slowly building up a loyal clientele, and you are beginning to achieve the targets you set out with. The only thing is, that this is all a little slower than you would have wanted and you are looking for ways to speed up the process, and get your name and brand out there. A question would be – do you have a website?

Why A Website?

A Facebook page for your business is great, but it cannot reach the numbers that a good quality website can. Getting your brand out there on the national, European or even worldwide stage is all about getting it seen and making it accessible to the masses. A website does this, giving you a web presence that can be accessed from just about anywhere, with the potential to reach thousands of new customers and clients.

But I Wouldn’t Know Where To Start.

If you think that a website would be a great idea for your start up,consider quality website builders. If that is not an option for you, there are companies out there who will create a bespoke website that totally meets your needs and that of your business, creating a design that reflects the aims of your brand. Silky Ocean Studio is one such company that has created a wide and diverse range of sites for both businesses and individuals including hair salons, actors and building services. They can then also maintain and update your website each month, leaving you with one less job to do. Click here to find out more about their services.

Mobile Friendly

These days it is all about the phone, and most websites can also easily be converted to an app that can be downloaded and used anytime, anyplace and anywhere. Even the most basic of sites can be made mobile friendly with the addition of a plugin, and this can mean that those who live for their technology can have your brand at the tip of their fingers.

Advantages Of Having A Website

You may just have a small shop or office where you run your business from, but having a website means that your business does not have to run 9-5 hours. It can be accessible 24 hours a day, welcoming new and potential customers all the time.

Your site can also say a lot about your business and can be used to promote your brand in other ways, for instance, a blog is a great way to introduce new product lines when they are in the production stages. You can also allow customers to add reviews and testimonials, and can encourage them to leave them online in order to improve your standing on Trustpilot and Google.

Finally, if your brand begins to spread its wings and grow, you can offer your services online. This can be through an online shop, or by offering online quotes for your services.

The Online world is right now, and the future. If you are not harnessing its potential, you could be seriously stunting your business growth.